Shipping policy

Processing Time

  • Orders are typically processed within 2-7 business days after payment confirmation
  • Custom printed items may require additional production time
  • You'll receive a tracking number once your order ships

Shipping Methods & Timeframes

  • Standard Shipping: 5-10 business days (US)
  • International Shipping: 10-20 business days
  • Expedited options may be available at checkout

Shipping Costs

  • Calculated at checkout based on destination and order size
  • Free shipping on orders over $[your threshold]

Tracking

  • All orders include tracking information sent to your email
  • Track your package through the carrier's website

International Orders

  • Customs fees, duties, and taxes may apply and are the customer's responsibility
  • Delivery times may vary due to customs processing

Delays

  • We're not responsible for delays caused by carriers, customs, or unforeseen circumstances
  • Contact us if your order hasn't arrived within the expected timeframe

Lost or Damaged Packages

  • Contact us within [X days] of expected delivery for assistance
  • We'll work with you to resolve the issue

Key customizations for your POD business:

  • Mention that items are made-to-order (explains longer processing times)
  • Be transparent about production + shipping time
  • Include your actual fulfillment partner timelines (Printful typically 2-7 days production)

The template Shopify generates will cover most of this - just customize the timeframes to match your POD providers!